Improve customer support
Reduce time to resolution
Thanks to Flottform, users are able to quickly snap a photo by connecting their phone to the form they started filling out on their computer. This makes it more likely to receive images of the damaged or wrong products. Your customer support will be able to resolve issues with lesser feedback loops, reducing the average time to resolution significantly.
🌟 Experience our demo
We've prepared a return and complaints demo. Have a look at the user flow yourself and try it now!
The shopping catastrophe
Tamara has just received her eagerly awaited, high-performance computer at the office. The other day, to her dismay, she discovers a significant issue with the device. To get a replacement, she needs to file a detailed report, including a photo of the problem. But she needs to leave the office right now as she has a meeting out of the office.
As Tamara is in a meeting all day, she is unable to take the photo herself. Should Tamara wait to continue with the form until she returns to the office the next day or is there a better way?
That's where Jörn, her colleague, comes into play. He's in the office and can take a photo of the broken device. Tamara shares a link to the online form with Jörn through Google Chat. He quickly snaps a photo and uploads it directly to Tamara's form.
This bypasses the need for email exchanges or using cloud storage for transferring the image. Our service not only makes the process seamless but also ensures that Tamara's replacement request is well-documented and processed swiftly.
Other Use-Cases
🤩 Flottform in your shop?
Thinking about integrating Flottform into your e-commerce solution? Let's improve your platform together: Contact us!